Search for a report

NORTH AMERICA CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

  • You are here:
  • Home
  • Downloads
  • NORTH AMERICA CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

NORTH AMERICA CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

The North America contact center software market is estimated to project a CAGR of 11.52% during the forecast period, 2022-2030, and is expected to be valued at $24662.31 million by 2030.

NORTH AMERICA CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

North America Contact Center Software Market by Component (Software, Services) Market by Deployment (on-premise, Cloud) Market by Enterprise Size (Small & Medium Enterprises, Large Enterprises) Market by Industry Vertical (BFSI, Healthcare, Retail & E-commerce, Government and Education, IT and Telecom, Travel & Hospitality) by Geography

Request free sample

The North America contact center software market is estimated to project a CAGR of 11.52% during the forecast period, 2022-2030, and is expected to be valued at $24662.31 million by 2030.

North America is an extremely promising region for major verticals like BFSI and IT & telecommunications. To avoid loss and increase revenue, more and more companies in North America are moving towards adopting contact center solutions to resolve customer complaints, increase customer requests, and improve feedback from all digital and non-digital channels. Also, the contact center software demand in North America has witnessed considerable growth, owing to the early adoption of new and advanced technologies, contributing to a high revenue share in the region. Also, industry players are investing significantly in R&D activities to find a new avenue for their contact center software products.

North America Contact Center Software Market

To know more about this report, request a free sample copy

The North America contact center software market growth evaluation includes the analysis of Canada and United States. The rapid adoption of new and advanced technologies, presence of the majority of the key market giants, well established IT and telecom infrastructure, strategic initiatives of the leading market players across the United States, technological advancements and developments, etc. are expected to contribute towards the growth of contact center software market in the United States during the forecast period.

The North America contact center software market segmentation assessment entails component, enterprise size, deployment, and industry vertical. Market by deployment is further segmented into on-premise and cloud.

On-premise deployment deals with deploying all the hardware and software required to operate and maintain a contact center at the customer’s property. The on-premises deployment model accounts to be the most traditional approach for implementing contact center solutions. In the on-premises deployment model, the software deployment occurs at the client’s premises. It involves investments in different on-premises-based storage, software licenses, in-house servers, networks, etc., and other infrastructure requirements with the IT personnel needed to support and administrate on-premises systems. Hence, it is mostly preferred by data-sensitive organizations or large organizations with many contact center agents and the need for greater control over the security of their systems and data.

The on-premises deployment model (of contact center solutions) offers organizations robust contact center management advantages and ownership of their customer data. It also helps manage its business processes, risks, and internal policies. In addition, it also enables adherence to external compliance needs as and when required. Flexibility to customize solutions according to the requirements and then integrate them with the existing business application such as HR, finance, CRM, and SCM platforms, further adds to the deployment of on-premises in the North America contact center software market.

Some of the key market players in the North America contact center software market include Five9, Cisco Systems Inc, Genesys Telecommunications Laboratories Inc, Avaya Inc, 8×8 Inc, etc.

Cisco Systems Inc is a multinational technology conglomerate corporation in America that sells, manufactures, and provides networking hardware, software, various telecommunications equipment, and high-end technology services and products. Cisco Systems, Inc. is one of the largest information technology companies globally and in specific tech markets, like video conferencing, domain security, Internet of Things (IoT), and energy management. Moreover, the company also has leading products, including Webex, Duo Security Jabber, Jasper, and OpenDNS. Cisco Inc has headquarters located in California, United States.

Webex Contact Center from Cisco answers the customer queries they require in their preferred channel with excellent speed and accuracy. Customers can also connect their way using text, social, email, chat, or voice. Moreover, a new user-optimized agent desktop and AI-powered agent assistance enhance the agent experience while increasing productivity.

REPORT SYNOPSIS

Report Scope Details
Market Forecast Years 2022-2030
Base Year 2021
Market Historical Years 2018-2021
Forecast Units Revenue ($ Million)
Segments Analyzed Component, Deployment, Industry Vertical, Enterprise Size
Countries Analyzed United States, Canada
Companies Analyzed

Cisco Systems Inc, Five9 Inc, Genesys Telecommunications Laboratories Inc, Avaya Inc, 8X8 Inc, Amazon Web Services Inc, Enghouse Interactive Inc, Unify Inc, SAP SE, NEC, Aspect Software, Atos, Vonage, ZTE Corporation, NICE Ltd, Lifesize, Talkdesk, Vocalcom

To request a free sample copy of this report, please complete the form below:

We offer 10% free customization including country-level data, niche applications and competitive landscape with every report.


    1. RESEARCH SCOPE & METHODOLOGY
      • STUDY OBJECTIVES
      • SCOPE OF STUDY
      • METHODOLOGY
      • ASSUMPTIONS & LIMITATIONS
    2. EXECUTIVE SUMMARY
      • MARKET SIZE & ESTIMATES
      • MARKET OVERVIEW
    3. MARKET DYNAMICS
      • KEY DRIVERS
        • RISING ADOPTION OF ADVANCED CONTACT CENTER TECHNOLOGIES
        • EMERGING ROLE OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
        • CONTINUOUS TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
      • KEY RESTRAINTS
        • DATA PRIVACY AND SECURITY ASPECTS
        • HIGH COSTS AND INVESTMENTS
    1. KEY ANALYTICS
      • IMPACT OF COVID-19 ON CONTACT CENTER SOFTWARE MARKET
      • KEY MARKET TRENDS
      • PORTER’S FIVE FORCES ANALYSIS
        • BUYERS POWER
        • SUPPLIERS POWER
        • SUBSTITUTION
        • NEW ENTRANTS
        • INDUSTRY RIVALRY
      • OPPORTUNITY MATRIX
      • VENDOR LANDSCAPE
      • VALUE CHAIN ANALYSIS
        • OBTAIN DATA
        • KNOW THE CUSTOMER
        • DEVELOP STRATEGY
        • COMPANY CULTURE
        • COMMIT RESOURCES
        • MONITOR SUCCESS
      • KEY BUYING CRITERIA
        • FLEXIBILITY
        • SCALABILITY
        • EASE OF USE
        • DEPLOYMENT TIME
      • REGULATORY FRAMEWORK
    2. MARKET BY COMPONENT
      • SOFTWARE
      • SERVICES
    3. MARKET BY DEPLOYMENT
      • ON-PREMISE
      • CLOUD
    4. MARKET BY ENTERPRISE SIZE
      • SMALL & MEDIUM ENTERPRISES
      • LARGE ENTERPRISES
    5. MARKET BY INDUSTRY VERTICAL
      • BFSI
      • HEALTHCARE
      • RETAIL & E-COMMERCE
      • GOVERNMENT AND EDUCATION
      • IT AND TELECOM
      • TRAVEL & HOSPITALITY
    6. GEOGRAPHICAL ANALYSIS
      • NORTH AMERICA
        • MARKET SIZE & ESTIMATES
        • KEY GROWTH ENABLERS
        • KEY CHALLENGES
        • KEY PLAYERS
        • COUNTRY ANALYSIS
          • UNITED STATES
          • CANADA
    1. COMPETITIVE LANDSCAPE
      • KEY STRATEGIC DEVELOPMENTS
        • MERGERS & ACQUISITIONS
        • PRODUCT LAUNCHES & DEVELOPMENTS
        • PARTNERSHIPS & AGREEMENTS
        • BUSINESS EXPANSIONS & DIVESTITURES
      • COMPANY PROFILES
        • CISCO SYSTEMS INC
        • FIVE9 INC
        • GENESYS TELECOMMUNICATIONS LABORATORIES INC
        • AVAYA INC
        • 8X8 INC
        • AMAZON WEB SERVICES INC
        • ENGHOUSE INTERACTIVE INC
        • UNIFY INC
        • SAP SE
        • NEC
        • ASPECT SOFTWARE
        • ATOS
        • VONAGE
        • ZTE CORPORATION
        • NICE
        • LIFESIZE
        • TALKDESK
        • VOCALCOM

    LIST OF TABLES

    TABLE 1: MARKET SNAPSHOT – CONTACT CENTER SOFTWARE

    TABLE 2: REGULATORY FRAMEWORK

    TABLE 3: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 4: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 5: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 6: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 7: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 8: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 9: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 10: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 11: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 12: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 13: LEADING PLAYERS OPERATING IN NORTH AMERICA CONTACT CENTER SOFTWARE MARKET

    TABLE 14: LIST OF MERGERS & ACQUISITIONS

    TABLE 15: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS

    TABLE 16: LIST OF PARTNERSHIPS & AGREEMENTS

    TABLE 17: LIST OF BUSINESS EXPANSIONS & DIVESTITURES                        

    LIST OF FIGURES

    FIGURE 1: KEY MARKET TRENDS

    FIGURE 2: PORTER’S FIVE FORCES ANALYSIS

    FIGURE 3: OPPORTUNITY MATRIX

    FIGURE 4: VENDOR LANDSCAPE

    FIGURE 5: VALUE CHAIN ANALYSIS

    FIGURE 6: KEY BUYING CRITERIA

    FIGURE 7: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2021

    FIGURE 8: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE, 2022-2030 (IN $ MILLION)

    FIGURE 9: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY SERVICES, 2022-2030 (IN $ MILLION)

    FIGURE 10: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2021

    FIGURE 11: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ON-PREMISE, 2022-2030 (IN $ MILLION)

    FIGURE 12: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY CLOUD, 2022-2030 (IN $ MILLION)

    FIGURE 13: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY ENTERPRISE SIZE, IN 2021

    FIGURE 14: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY SMALL & MEDIUM ENTERPRISES, 2022-2030 (IN $ MILLION)

    FIGURE 15: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY LARGE ENTERPRISES, 2022-2030 (IN $ MILLION)

    FIGURE 16: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRY VERTICAL, IN 2021

    FIGURE 17: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY BFSI, 2022-2030 (IN $ MILLION)

    FIGURE 18: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY HEALTHCARE, 2022-2030 (IN $ MILLION)

    FIGURE 19: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2030 (IN $ MILLION)

    FIGURE 20: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2030 (IN $ MILLION)

    FIGURE 21: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY IT AND TELECOM, 2022-2030 (IN $ MILLION)

    FIGURE 22: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2030 (IN $ MILLION)

    FIGURE 23: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2030 (IN %)

    FIGURE 24: UNITED STATES CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 25: CANADA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)       

    1. GEOGRAPHICAL ANALYSIS
      • NORTH AMERICA
        • MARKET SIZE & ESTIMATES
        • KEY GROWTH ENABLERS
        • KEY CHALLENGES
        • KEY PLAYERS
        • COUNTRY ANALYSIS
          • UNITED STATES
          • CANADA
    1. MARKET BY COMPONENT
      • SOFTWARE
      • SERVICES
    2. MARKET BY DEPLOYMENT
      • ON-PREMISE
      • CLOUD
    3. MARKET BY ENTERPRISE SIZE
      • SMALL & MEDIUM ENTERPRISES
      • LARGE ENTERPRISES
    4. MARKET BY INDUSTRY VERTICAL
      • BFSI
      • HEALTHCARE
      • RETAIL & E-COMMERCE
      • GOVERNMENT AND EDUCATION
      • IT AND TELECOM
      • TRAVEL & HOSPITALITY

    To request a free sample copy of this report, please complete the form below :

    We offer 10% free customization including country-level data, niche applications and competitive landscape with every report.


      Choose License Type

      Buy Now