The North America contact center software market is estimated to project a CAGR of 11.52% during the forecast period, 2022-2030, and is expected to be valued at $24662.31 million by 2030.

North America is an extremely promising region for major verticals like BFSI and IT & telecommunications. To avoid loss and increase revenue, more and more companies in North America are moving towards adopting contact center solutions to resolve customer complaints, increase customer requests, and improve feedback from all digital and non-digital channels. Also, the contact center software demand in North America has witnessed considerable growth, owing to the early adoption of new and advanced technologies, contributing to a high revenue share in the region. Also, industry players are investing significantly in R&D activities to find a new avenue for their contact center software products.

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The North America contact center software market growth evaluation includes the analysis of Canada and United States. The rapid adoption of new and advanced technologies, presence of the majority of the key market giants, well established IT and telecom infrastructure, strategic initiatives of the leading market players across the United States, technological advancements and developments, etc. are expected to contribute towards the growth of contact center software market in the United States during the forecast period.

The North America contact center software market segmentation assessment entails component, enterprise size, deployment, and industry vertical. Market by deployment is further segmented into on-premise and cloud.

On-premise deployment deals with deploying all the hardware and software required to operate and maintain a contact center at the customer’s property. The on-premises deployment model accounts to be the most traditional approach for implementing contact center solutions. In the on-premises deployment model, the software deployment occurs at the client’s premises. It involves investments in different on-premises-based storage, software licenses, in-house servers, networks, etc., and other infrastructure requirements with the IT personnel needed to support and administrate on-premises systems. Hence, it is mostly preferred by data-sensitive organizations or large organizations with many contact center agents and the need for greater control over the security of their systems and data.

The on-premises deployment model (of contact center solutions) offers organizations robust contact center management advantages and ownership of their customer data. It also helps manage its business processes, risks, and internal policies. In addition, it also enables adherence to external compliance needs as and when required. Flexibility to customize solutions according to the requirements and then integrate them with the existing business application such as HR, finance, CRM, and SCM platforms, further adds to the deployment of on-premises in the North America contact center software market.

Some of the key market players in the North America contact center software market include Five9, Cisco Systems Inc, Genesys Telecommunications Laboratories Inc, Avaya Inc, 8×8 Inc, etc.

Cisco Systems Inc is a multinational technology conglomerate corporation in America that sells, manufactures, and provides networking hardware, software, various telecommunications equipment, and high-end technology services and products. Cisco Systems, Inc. is one of the largest information technology companies globally and in specific tech markets, like video conferencing, domain security, Internet of Things (IoT), and energy management. Moreover, the company also has leading products, including Webex, Duo Security Jabber, Jasper, and OpenDNS. Cisco Inc has headquarters located in California, United States.

Webex Contact Center from Cisco answers the customer queries they require in their preferred channel with excellent speed and accuracy. Customers can also connect their way using text, social, email, chat, or voice. Moreover, a new user-optimized agent desktop and AI-powered agent assistance enhance the agent experience while increasing productivity.

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