Search for a report

GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET FORECAST 2021-2028

  • You are here:
  • Home
  • Downloads
  • GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET FORECAST 2021-2028

GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET FORECAST 2021-2028

The global patient experience management market is expected to reach $ 2.59 billion by 2028, growing at a CAGR of 19.93% during the forecast period. The base year considered for the study is 2020, and the estimated period is between 2021 and 2028. The market study has also analyzed the impact of COVID-19 qualitatively as well as quantitatively.

GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET FORECAST 2021-2028

Global Patient Experience Management Market by Type (Product (Deployment (Cloud-based, Mobile-based, Web-based, on-premise), Services)) Market by End-use (Providers, Payers, Pharma/biotech/med Device Companies) and by Geography

Request free sample

The global patient experience management market is expected to reach $ 2.59 billion by 2028, growing at a CAGR of 19.93% during the forecast period. The base year considered for the study is 2020, and the estimated period is between 2021 and 2028. The market study has also analyzed the impact of COVID-19 qualitatively as well as quantitatively.
patient-experience-management-market

To learn more about this report, request a free sample copy

Key drivers of the global patient experience management market growth are:

  • Advancements in patient data related technologies
    • Healthcare organizations have adopted patient relationship management (PRM) platforms to capture, organize, and leverage patient data. Such platforms help in integrating patient information for diagnosis and treatment.
    • The use of mHealth apps makes it easier for patients to access their health information. Many hospitals are using virtual assistants for engaging patients in hospital rooms.
  • Growing usage of mobile healthcare applications
  • Ease of patient care

Major factors restraining the market growth are:

  • Getting a comprehensive patient analysis
    • Isolated patient data has become a challenge for doctors in getting the patient’s history for the proper diagnosis.
    • Healthcare has had low NPS Scores (a scoring index that measures customer satisfaction) across the industry for several years. The healthcare system is lacking a consumer-oriented program that can provide a broad view of centralized patient data.
  • Scarcity of healthcare professionals

The report on the global patient experience management market includes the segmentation analysis of type and end-use.

Market by Type:

  • Product
    • In 2020, product was the major type in the market. The patient experience products/solutions/platforms secure patient safety with remote registration and check-in, provide dashboards that allow comprehensive feedback of patients.
    • Cloud-based platforms are anticipated to be the fastest-growing products in the market. CareCloud Inc is a company that offers Breeze, which is a cloud-based patient experience management solution.
  • Service

Geographically, the global patient experience management market has been segmented on the basis of four major regions, which includes:

  • North America: The United States and Canada
    • As of 2020, North America is the major region in the global market, with a share of 38.00%. According to industry sources, many hospitals from the United States have received five or four ratings for patient experience based on the Hospital Consumer Assessment of Healthcare Providers and Systems scores from the Centers for Medicare and Medicaid Services (CMS).
    • The high patient experience scores elevate hospital margins by 50% in the United States. The patient-centered national healthcare policy has prompted many initiatives for implementing patient experience measures in the US.
  • Europe: The United Kingdom, Germany, France, Italy, Russia, Belgium, Poland, and Rest of Europe
  • Asia Pacific: China, Japan, India, South Korea, Indonesia, Thailand, Vietnam, Australia & New Zealand, and Rest of Asia-Pacific
  • Rest of World: Latin America, Middle East & Africa

The major players in the global patient experience management market are:

  • Change Healthcare
  • Epic
  • Philips Healthcare
  • Accenture
  • PWC
  • Qualtrics

Key strategies adopted by some of these companies:

In February 2021, Qualtrics launched Health Connect, an automated integration system to help healthcare organizations improve the patient experience. In January 2021, Philips acquired Capsule Technologies, Inc., the leading medical device integration and data technologies provider, to enhance patient care management solutions for hospitals and healthcare organizations. In January 2021, Change Healthcare entered into an agreement with OptumInsight for providing software and data analytics services for improving healthcare.

Key findings of the global patient experience management market:

  • In the healthcare industry, AI is improving and speeding up the healthcare processes. According to the American Cancer Society, AI can conduct mammogram reviews and translation 20 times faster with 99% accuracy.
  • Telemedicine technology can be used for remote monitoring, real-time interaction. For Example, Smart surveillance cameras and analytical software can be used with elderly patients for notifying their caregivers about their activities.
  • QR code-based feedback has become an alternative to paper-based feedback. The patient can scan the QR code using a smartphone. It will redirect them to a survey to answer the questions and leave comments about their patient experience.

 

Frequently Asked Questions (FAQs):

  • What type of systems are used in the global patient experience management market?

A: Electronic health records (EHR) and electronic medical records (EMR) systems are used in the global patient experience management market.

  • Which type of technologies are used for enhancing the patient experience?

A: Technologies such as Artificial Intelligence and Telemedicine are used for enhancing the patient experience.

  1. RESEARCH SCOPE & METHODOLOGY
    • STUDY OBJECTIVES
    • SCOPE OF STUDY
    • METHODOLOGY
    • ASSUMPTIONS & LIMITATIONS
  2. EXECUTIVE SUMMARY
    • MARKET SIZE & ESTIMATES
    • MARKET OVERVIEW
  3. MARKET DYNAMICS
    • KEY DRIVERS
      • ADVANCEMENTS IN PATIENT DATA RELATED TECHNOLOGIES
      • GROWING USAGE OF MOBILE HEALTH APPLICATIONS
      • EASE OF PATIENT CARE
    • KEY RESTRAINTS
      • GETTING A COMPREHENSIVE PATIENT ANALYSIS
      • SCARCITY OF HEALTHCARE PROFESSIONALS
  1. KEY ANALYTICS
    • IMPACT OF COVID-19 ON PATIENT EXPERIENCE MANAGEMENT MARKET
    • KEY MARKET TRENDS
    • PORTER’S FIVE FORCES ANALYSIS
      • BUYERS POWER
      • SUPPLIERS POWER
      • SUBSTITUTION
      • NEW ENTRANTS
      • INDUSTRY RIVALRY
    • OPPORTUNITY MATRIX
    • VENDOR LANDSCAPE
  2. MARKET BY TYPE
    • PRODUCT
      • DEPLOYMENT
        • CLOUD-BASED
        • MOBILE-BASED
        • WEB-BASED
        • ON-PREMISE
      • SERVICES
  1. MARKET BY END-USE
    • PROVIDERS
    • PAYERS
    • PHARMA/BIOTECH/MED DEVICE COMPANIES
  2. GEOGRAPHICAL ANALYSIS
    • NORTH AMERICA
      • MARKET SIZE & ESTIMATES
      • KEY DRIVERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • UNITED STATES
        • CANADA
    •  EUROPE
      • MARKET SIZE & ESTIMATES
      • KEY DRIVERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • UNITED KINGDOM
        • GERMANY
        • FRANCE
        • ITALY
        • RUSSIA
        • BELGIUM
        • POLAND
        • REST OF EUROPE
    •  ASIA-PACIFIC
      • MARKET SIZE & ESTIMATES
      • KEY DRIVERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • CHINA
        • JAPAN
        • INDIA
        • SOUTH KOREA
        • INDONESIA
        • THAILAND
        • VIETNAM
        • AUSTRALIA & NEW ZEALAND
        • REST OF ASIA-PACIFIC
    •  REST OF THE WORLD
      • KEY DRIVERS
      • KEY CHALLENGES
      • REGIONAL ANALYSIS
        • LATIN AMERICA
        • MIDDLE EAST & AFRICA
  1. COMPETITIVE LANDSCAPE
    • KEY STRATEGIC DEVELOPMENTS
      • MERGERS & ACQUISITIONS
      • PRODUCT LAUNCHES & DEVELOPMENTS
      • PARTNERSHIPS & AGREEMENTS
      • BUSINESS EXPANSIONS
    • COMPANY PROFILES
      • ACCENTURE
      • ALL COVERED
      • ARITIC
      • CARECLOUD
      • CHANGE HEALTHCARE
      • ECOSOFT HEALTH
      • EPIC
      • IQVIA
      • LEADSQUARED
      • LEVO HEALTH
      • MEDSTATIX INC
      • PHILIPS HEALTHCARE
      • PWC
      • Q-NOMY INC
      • QUALTRICS

LIST OF TABLES

TABLE 1: MARKET SNAPSHOT – PATIENT EXPERIENCE MANAGEMENT

TABLE 2: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY TYPE, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 3: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY TYPE, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 4: GLOBAL PRODUCT MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 5: GLOBAL PRODUCT MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 6: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 7: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 8: GLOBAL CLOUD-BASED MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 9: GLOBAL CLOUD-BASED MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 10: GLOBAL MOBILE-BASED MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 11: GLOBAL MOBILE-BASED MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 12: GLOBAL WEB-BASED MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 13: GLOBAL WEB-BASED MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 14: GLOBAL ON-PREMISE MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 15: GLOBAL ON-PREMISE MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 16: GLOBAL SERVICES MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 17: GLOBAL SERVICES MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 18: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USE, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 19: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USE, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 20: GLOBAL PROVIDERS MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 21: GLOBAL PROVIDERS MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 22: GLOBAL PAYERS MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 23: GLOBAL PAYERS MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 24: GLOBAL PHARMA/BIOTECH/MED DEVICE COMPANIES MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 25: GLOBAL PHARMA/BIOTECH/MED DEVICE COMPANIES MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 26: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 27: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY GEOGRAPHY, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 28: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 29: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 30: KEY PLAYERS IN NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET

TABLE 31: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 32: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 33: KEY PLAYERS IN EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET

TABLE 34: ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 35: ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 36: KEY PLAYERS IN ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET

TABLE 37: REST OF WORLD PATIENT EXPERIENCE MANAGEMENT MARKET, BY REGION, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 38: REST OF WORLD PATIENT EXPERIENCE MANAGEMENT MARKET, BY REGION, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 39: KEY PLAYERS IN REST OF WORLD PATIENT EXPERIENCE MANAGEMENT MARKET

TABLE 40: LIST OF MERGERS & ACQUISITIONS

TABLE 41: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS

TABLE 42: LIST OF PARTNERSHIPS & AGREEMENTS

TABLE 43: LIST OF BUSINESS EXPANSIONS

LIST OF FIGURES

FIGURE 1: KEY MARKET TRENDS

FIGURE 2: PORTER’S FIVE FORCES ANALYSIS

FIGURE 3: OPPORTUNITY MATRIX

FIGURE 4: VENDOR LANDSCAPE

FIGURE 5: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, GROWTH POTENTIAL, BY TYPE, IN 2020

FIGURE 6: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)

FIGURE 7: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2020

FIGURE 8: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)

FIGURE 9: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)

FIGURE 10: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)

FIGURE 11: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)

FIGURE 12: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)

FIGURE 13: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, GROWTH POTENTIAL, BY END-USE, IN 2020

FIGURE 14: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)

FIGURE 15: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)

FIGURE 16: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)

FIGURE 17: GLOBAL PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)

FIGURE 18: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)

FIGURE 19: UNITED STATES PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 20: CANADA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 21: EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)

FIGURE 22: UNITED KINGDOM PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 23: GERMANY PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 24: FRANCE PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 25: ITALY PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 26: RUSSIA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 27: BELGIUM PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 28: POLAND PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 29: REST OF EUROPE PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 30: ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)

FIGURE 31: CHINA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 32: JAPAN PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 33: INDIA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 34: SOUTH KOREA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 35: INDONESIA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 36: THAILAND PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 37: VIETNAM PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 38: AUSTRALIA AND NEW ZEALAND PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 39: REST OF ASIA-PACIFIC PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 40: REST OF WORLD PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)

FIGURE 41: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 42: MIDDLE EAST & AFRICA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

  1. MARKET BY TYPE
    • PRODUCT
      • DEPLOYMENT
        • CLOUD-BASED
        • MOBILE-BASED
        • WEB-BASED
        • ON-PREMISE
      • SERVICES
  1. MARKET BY END-USE
    • PROVIDERS
    • PAYERS
    • PHARMA/BIOTECH/MED DEVICE COMPANIES
  2. GEOGRAPHICAL ANALYSIS
    • NORTH AMERICA
      • MARKET SIZE & ESTIMATES
      • KEY DRIVERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • UNITED STATES
        • CANADA
    •  EUROPE
      • MARKET SIZE & ESTIMATES
      • KEY DRIVERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • UNITED KINGDOM
        • GERMANY
        • FRANCE
        • ITALY
        • RUSSIA
        • BELGIUM
        • POLAND
        • REST OF EUROPE
    •  ASIA-PACIFIC
      • MARKET SIZE & ESTIMATES
      • KEY DRIVERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • CHINA
        • JAPAN
        • INDIA
        • SOUTH KOREA
        • INDONESIA
        • THAILAND
        • VIETNAM
        • AUSTRALIA & NEW ZEALAND
        • REST OF ASIA-PACIFIC
    •  REST OF THE WORLD
      • KEY DRIVERS
      • KEY CHALLENGES
      • REGIONAL ANALYSIS
        • LATIN AMERICA
        • MIDDLE EAST & AFRICA

 

To request a free sample copy of this report, please complete the form below :
We offer 10% free customization including country-level data, niche applications and competitive landscape with every report.


    Choose License Type

    Buy Now