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EUROPE CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

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EUROPE CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

The Europe contact center software market is expected to propel with a CAGR of 13.37% during the forecast period, 2022-2030, and is anticipated to reach $20541.54 million in revenue by 2030.

EUROPE CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

Europe Contact Center Software Market by Component (Software, Services) Market by Deployment (on-premise, Cloud) Market by Enterprise Size (Small & Medium Enterprises, Large Enterprises) Market by Industry Vertical (BFSI, Healthcare, Retail & E-commerce, Government and Education, IT and Telecom, Travel & Hospitality) by Geography

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The Europe contact center software market is expected to propel with a CAGR of 13.37% during the forecast period, 2022-2030, and is anticipated to reach $20541.54 million in revenue by 2030.

An increase in the adoption of cloud-based contact center solutions is majorly driving the growth of the contact center software market across Europe. Also, the migration of small as well as medium-sized businesses towards cloud-based technologies is set to propel market growth across Europe during the forecast period. Many European organizations have developed unified, intelligent, and complete cloud contact center solutions that provide a seamless omnichannel customer experience. The increasing popularity of service-driven business data center models is expected to further escalate the region’s demand for contact center services.

Europe Contact Center Software Market

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The Europe contact center software market growth analysis entails the assessment of Italy, United Kingdom, France, Germany, Poland, Spain, Belgium, and Rest of Europe. In the United Kingdom, growth in the information technology sector is one of the major factors expected to contribute to the growth of the contact center software market in the United Kingdom during the forecast period. The IT market across the United Kingdom witnessed growth and reached approximately $98.0 billion by 2021. Hence, such growth is expected to increase the demand as well as the adoption of contact center solutions across a range of industry vertical, including BFSI, healthcare, and others in the United Kingdom which is likely to promote the market growth across the country during the forecast period.

On the other hand, Germany has experienced a boom in the call center industry and a growth in the outsourcing activities pertaining to the contact center software industry. The surge results from integrating new and advanced technologies such as artificial intelligence, the Internet of Things, etc. These factors are expected to result in the growth of the Germany contact center software market during the forecast period.

The Europe contact center software market segmentation analysis covers deployment, component, enterprise size, and industry vertical. Market by component covers services and software.

The services can be further divided into managed services and professional services. Contact center services assist businesses in deploying and implementing solutions without disrupting existing networks. Similarly, the implementation of technical support and maintenance services reduces the chances of communication disruption. The rise in cloud-based contact center software solutions adoption is expected to promote the segment growth during the forecast period.

Further, businesses worldwide are aggressively investing in integrating multiple tools and applications such as customer relationship management and others into their business processes, thereby driving the segment growth. The increasing requirement for business agility coupled with the rapid deployment of cloud-based solutions also positively impacts the market growth in the forecast years. Managed services permit the businesses to focus on the core products and services while handing over IT-related tasks of the company to managed service providers.

Some of the leading players in the Europe contact center software market include Unify, SAP SE, Atos, Vocalcom, etc.

SAP SE develops enterprise software to manage business operations and customer relations. The company is majorly known for its enterprise resource planning software. Apart from enterprise resource planning software, the company also sells database software and technology, cloud-engineered systems, and enterprise software products like customer relationship management software (customer experience), enterprise performance management software, human capital management software, product lifecycle management software, supplier relationship management software, and supply chain management software. The company has a strong geographical presence in more than 78 countries and is headquartered in Walldorf, Germany.

SAP Contact Center 365 is a new cloud service that builds on on-premise contact center software, putting a modern contact center solution at the agents’ fingertips. It facilitates seamless communication with the customers through their preferred communication channels as well as equips team leaders and managers with the tools needed to stay a step ahead of the customers.

REPORT SYNOPSIS

Report Scope Details
Market Forecast Years 2022-2030
Base Year 2021
Market Historical Years 2018-2021
Forecast Units Revenue ($ Million)
Segments Analyzed Component, Deployment, Industry Vertical, Enterprise Size
Countries Analyzed Italy, United Kingdom, France, Germany, Poland, Spain, Belgium, Rest of Europe
Companies Analyzed

Cisco Systems Inc, Five9 Inc, Genesys Telecommunications Laboratories Inc, Avaya Inc, 8X8 Inc, Amazon Web Services Inc, Enghouse Interactive Inc, Unify Inc, SAP SE, NEC, Aspect Software, Atos, Vonage, ZTE Corporation, NICE Ltd, Lifesize, Talkdesk, Vocalcom

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    1. RESEARCH SCOPE & METHODOLOGY
      • STUDY OBJECTIVES
      • SCOPE OF STUDY
      • METHODOLOGY
      • ASSUMPTIONS & LIMITATIONS
    2. EXECUTIVE SUMMARY
      • MARKET SIZE & ESTIMATES
      • MARKET OVERVIEW
    3. MARKET DYNAMICS
      • KEY DRIVERS
        • RISING ADOPTION OF ADVANCED CONTACT CENTER TECHNOLOGIES
        • EMERGING ROLE OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
        • CONTINUOUS TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
      • KEY RESTRAINTS
        • DATA PRIVACY AND SECURITY ASPECTS
        • HIGH COSTS AND INVESTMENTS
    1. KEY ANALYTICS
      • IMPACT OF COVID-19 ON CONTACT CENTER SOFTWARE MARKET
      • KEY MARKET TRENDS
      • PORTER’S FIVE FORCES ANALYSIS
        • BUYERS POWER
        • SUPPLIERS POWER
        • SUBSTITUTION
        • NEW ENTRANTS
        • INDUSTRY RIVALRY
      • OPPORTUNITY MATRIX
      • VENDOR LANDSCAPE
      • VALUE CHAIN ANALYSIS
        • OBTAIN DATA
        • KNOW THE CUSTOMER
        • DEVELOP STRATEGY
        • COMPANY CULTURE
        • COMMIT RESOURCES
        • MONITOR SUCCESS
      • KEY BUYING CRITERIA
        • FLEXIBILITY
        • SCALABILITY
        • EASE OF USE
        • DEPLOYMENT TIME
    1. MARKET BY COMPONENT
      • SOFTWARE
      • SERVICES
    2. MARKET BY DEPLOYMENT
      • ON-PREMISE
      • CLOUD
    3. MARKET BY ENTERPRISE SIZE
      • SMALL & MEDIUM ENTERPRISES
      • LARGE ENTERPRISES
    4. MARKET BY INDUSTRY VERTICAL
      • BFSI
      • HEALTHCARE
      • RETAIL & E-COMMERCE
      • GOVERNMENT AND EDUCATION
      • IT AND TELECOM
      • TRAVEL & HOSPITALITY
    5. GEOGRAPHICAL ANALYSIS
      • EUROPE
        • MARKET SIZE & ESTIMATES
        • KEY GROWTH ENABLERS
        • KEY CHALLENGES
        • KEY PLAYERS
        • COUNTRY ANALYSIS
          • UNITED KINGDOM
          • GERMANY
          • FRANCE
          • SPAIN
          • ITALY
          • BELGIUM
          • POLAND
          • REST OF EUROPE
    1. COMPETITIVE LANDSCAPE
      • KEY STRATEGIC DEVELOPMENTS
        • MERGERS & ACQUISITIONS
        • PRODUCT LAUNCHES & DEVELOPMENTS
        • PARTNERSHIPS & AGREEMENTS
        • BUSINESS EXPANSIONS & DIVESTITURES
      • COMPANY PROFILES
        • CISCO SYSTEMS INC
        • FIVE9 INC
        • GENESYS TELECOMMUNICATIONS LABORATORIES INC
        • AVAYA INC
        • 8X8 INC
        • AMAZON WEB SERVICES INC
        • ENGHOUSE INTERACTIVE INC
        • UNIFY INC
        • SAP SE
        • NEC
        • ASPECT SOFTWARE
        • ATOS
        • VONAGE
        • ZTE CORPORATION
        • NICE
        • LIFESIZE
        • TALKDESK
        • VOCALCOM

    LIST OF TABLES

    TABLE 1: MARKET SNAPSHOT – CONTACT CENTER SOFTWARE

    TABLE 2: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 3: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 4: EUROPE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 5: EUROPE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 6: EUROPE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 7: EUROPE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 8: EUROPE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 9: EUROPE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 10: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 11: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 12: LEADING PLAYERS OPERATING IN EUROPE CONTACT CENTER SOFTWARE MARKET

    TABLE 13: LIST OF MERGERS & ACQUISITIONS

    TABLE 14: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS

    TABLE 15: LIST OF PARTNERSHIPS & AGREEMENTS

    TABLE 16: LIST OF BUSINESS EXPANSIONS & DIVESTITURES                        

    LIST OF FIGURES

    FIGURE 1: KEY MARKET TRENDS

    FIGURE 2: PORTER’S FIVE FORCES ANALYSIS

    FIGURE 3: OPPORTUNITY MATRIX

    FIGURE 4: VENDOR LANDSCAPE

    FIGURE 5: VALUE CHAIN ANALYSIS

    FIGURE 6: KEY BUYING CRITERIA

    FIGURE 7: EUROPE CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2021

    FIGURE 8: EUROPE CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE, 2022-2030 (IN $ MILLION)

    FIGURE 9: EUROPE CONTACT CENTER SOFTWARE MARKET, BY SERVICES, 2022-2030 (IN $ MILLION)

    FIGURE 10: EUROPE CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2021

    FIGURE 11: EUROPE CONTACT CENTER SOFTWARE MARKET, BY ON-PREMISE, 2022-2030 (IN $ MILLION)

    FIGURE 12: EUROPE CONTACT CENTER SOFTWARE MARKET, BY CLOUD, 2022-2030 (IN $ MILLION)

    FIGURE 13: EUROPE CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY ENTERPRISE SIZE, IN 2021

    FIGURE 14: EUROPE CONTACT CENTER SOFTWARE MARKET, BY SMALL & MEDIUM ENTERPRISES, 2022-2030 (IN $ MILLION)

    FIGURE 15: EUROPE CONTACT CENTER SOFTWARE MARKET, BY LARGE ENTERPRISES, 2022-2030 (IN $ MILLION)

    FIGURE 16: EUROPE CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRY VERTICAL, IN 2021

    FIGURE 17: EUROPE CONTACT CENTER SOFTWARE MARKET, BY BFSI, 2022-2030 (IN $ MILLION)

    FIGURE 18: EUROPE CONTACT CENTER SOFTWARE MARKET, BY HEALTHCARE, 2022-2030 (IN $ MILLION)

    FIGURE 19: EUROPE CONTACT CENTER SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2030 (IN $ MILLION)

    FIGURE 20: EUROPE CONTACT CENTER SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2030 (IN $ MILLION)

    FIGURE 21: EUROPE CONTACT CENTER SOFTWARE MARKET, BY IT AND TELECOM, 2022-2030 (IN $ MILLION)

    FIGURE 22: EUROPE CONTACT CENTER SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2030 (IN $ MILLION)

    FIGURE 23: EUROPE CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2030 (IN %)

    FIGURE 24: UNITED KINGDOM CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 25: GERMANY CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 26: FRANCE CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 27: SPAIN CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 28: ITALY CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 29: BELGIUM CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 30: POLAND CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 31: REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)       

    1. GEOGRAPHICAL ANALYSIS
      • EUROPE
        • MARKET SIZE & ESTIMATES
        • KEY GROWTH ENABLERS
        • KEY CHALLENGES
        • KEY PLAYERS
        • COUNTRY ANALYSIS
          • UNITED KINGDOM
          • GERMANY
          • FRANCE
          • SPAIN
          • ITALY
          • BELGIUM
          • POLAND
          • REST OF EUROPE
    1. MARKET BY COMPONENT
      • SOFTWARE
      • SERVICES
    2. MARKET BY DEPLOYMENT
      • ON-PREMISE
      • CLOUD
    3. MARKET BY ENTERPRISE SIZE
      • SMALL & MEDIUM ENTERPRISES
      • LARGE ENTERPRISES
    4. MARKET BY INDUSTRY VERTICAL
      • BFSI
      • HEALTHCARE
      • RETAIL & E-COMMERCE
      • GOVERNMENT AND EDUCATION
      • IT AND TELECOM
      • TRAVEL & HOSPITALITY

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    We offer 10% free customization including country-level data, niche applications and competitive landscape with every report.


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