EUROPE CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

The Europe contact center software market is expected to propel with a CAGR of 13.37% during the forecast period, 2022-2030, and is anticipated to reach $20541.54 million in revenue by 2030.

An increase in the adoption of cloud-based contact center solutions is majorly driving the growth of the contact center software market across Europe. Also, the migration of small as well as medium-sized businesses towards cloud-based technologies is set to propel market growth across Europe during the forecast period. Many European organizations have developed unified, intelligent, and complete cloud contact center solutions that provide a seamless omnichannel customer experience. The increasing popularity of service-driven business data center models is expected to further escalate the region’s demand for contact center services.

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The Europe contact center software market growth analysis entails the assessment of Italy, United Kingdom, France, Germany, Poland, Spain, Belgium, and Rest of Europe. In the United Kingdom, growth in the information technology sector is one of the major factors expected to contribute to the growth of the contact center software market in the United Kingdom during the forecast period. The IT market across the United Kingdom witnessed growth and reached approximately $98.0 billion by 2021. Hence, such growth is expected to increase the demand as well as the adoption of contact center solutions across a range of industry vertical, including BFSI, healthcare, and others in the United Kingdom which is likely to promote the market growth across the country during the forecast period.

On the other hand, Germany has experienced a boom in the call center industry and a growth in the outsourcing activities pertaining to the contact center software industry. The surge results from integrating new and advanced technologies such as artificial intelligence, the Internet of Things, etc. These factors are expected to result in the growth of the Germany contact center software market during the forecast period.

The Europe contact center software market segmentation analysis covers deployment, component, enterprise size, and industry vertical. Market by component covers services and software.

The services can be further divided into managed services and professional services. Contact center services assist businesses in deploying and implementing solutions without disrupting existing networks. Similarly, the implementation of technical support and maintenance services reduces the chances of communication disruption. The rise in cloud-based contact center software solutions adoption is expected to promote the segment growth during the forecast period.

Further, businesses worldwide are aggressively investing in integrating multiple tools and applications such as customer relationship management and others into their business processes, thereby driving the segment growth. The increasing requirement for business agility coupled with the rapid deployment of cloud-based solutions also positively impacts the market growth in the forecast years. Managed services permit the businesses to focus on the core products and services while handing over IT-related tasks of the company to managed service providers.

Some of the leading players in the Europe contact center software market include Unify, SAP SE, Atos, Vocalcom, etc.

SAP SE develops enterprise software to manage business operations and customer relations. The company is majorly known for its enterprise resource planning software. Apart from enterprise resource planning software, the company also sells database software and technology, cloud-engineered systems, and enterprise software products like customer relationship management software (customer experience), enterprise performance management software, human capital management software, product lifecycle management software, supplier relationship management software, and supply chain management software. The company has a strong geographical presence in more than 78 countries and is headquartered in Walldorf, Germany.

SAP Contact Center 365 is a new cloud service that builds on on-premise contact center software, putting a modern contact center solution at the agents’ fingertips. It facilitates seamless communication with the customers through their preferred communication channels as well as equips team leaders and managers with the tools needed to stay a step ahead of the customers.

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