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GLOBAL CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

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GLOBAL CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

The global contact center software market was valued at $24105.90 million in 2021, and is expected to reach $80959.98 million by 2030, growing at a CAGR of 14.49% during the forecast period. The market study has also analyzed the impact of covid-19 on the contact center software industry qualitatively and quantitatively.

GLOBAL CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

Global Contact Center Software Market by Component (Software, Services) Market by Deployment (on-premise, Cloud) Market by Enterprise Size (Small & Medium Enterprises, Large Enterprises) Market by Industry Vertical (BFSI, Healthcare, Retail & E-commerce, Government and Education, IT and Telecom, Travel & Hospitality) by Geography

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The global contact center software market was valued at $24105.90 million in 2021, and is expected to reach $80959.98 million by 2030, growing at a CAGR of 14.49% during the forecast period. The market study has also analyzed the impact of covid-19 on the contact center software industry qualitatively and quantitatively.

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Contact center software refers to a technology tool that increases a contact center’s efficiency and effectiveness with a major focus on facilitating interactions between contact center agents and customers. Contact center solutions assist agents in effectively handling customer interactions, delivering a better service experience while augmenting sales.

Contact Center Software Market

Read our latest blog on the Contact Center Software Market

Key enablers of the global contact center software market growth are:

  • Rising adoption of advanced contact center technologies
    • Market players across the globe are developing technologically advanced and innovative products in contact center software, catering to the customers’ requirements. For instance, Ozonetel offers Call Center Software, an enterprise-grade contact center suite developed for fast-growing businesses. It offers intelligent monitoring, manages the workforce, boosts customer satisfaction easily tracks call queues, customer sentiment, and agent efficiency across multiple outbound and inbound campaigns.
    • Also, the artificial intelligence-driven digital contact center offered by Nuance supports more efficient customer experiences while accelerating business outcomes.
  • Emerging role of social media in contact center operations
  • Continuous transitions to cloud-based contact centers

Key growth restraining factors are:

  • Data privacy and security aspects
    • Contact centers are at constant risk as these stores a large amount of important and sensitive customer data. The total number of fraud attempts increased against contact and call centers in 2019, and companies and market players are responding with specific tools for identifying suspicious calls.
    • As per the State of Call Center Authentication survey of 2019, about 54% of people needed to complete the authentication process before answering calls. Validation of call before it is answered by call center agents or IVR eliminates the requirement to authenticate the customer on the phone.
  • High costs and investments

Global Contact Center Software Market | Top Trends

  • Also, market players are offering products catering to the customers’ requirements, keeping in view the factor of enhancing customer experience. For instance, NICE CXone offers analytics and customer survey solutions that support effective customer experience management efforts. Also, CXone is designed to assist a company in holistically running its contact and call center operations.
  • Big Data, CRM, etc., has been an evolution, which combines the strategic business initiative. Combining the big CRM data and big data assists in efficiently analyzing the customer. Another advancement is business intelligence which has a range of applications and applies customer relationship management technology which gathers, stores, and analyzes the data and then offers access to them.
  • By integrating the customer relationship management platform with the agent desk software, the agents will be able to access entire valuable customer data: lifetime value, past orders, interactions with the customer service, customer feedback to surveys, and others.

Market segmentation – Component, Deployment, Enterprise Size, and Industry Vertical –

Market by Component:

  • Software
    • Software is the largest revenue-generating component in the global market. Companies use the software in the contact center to communicate with a customer and optimize inbound and outbound operations. Contact center software facilitates smooth interactions via different channels, including voice, video, webchats (live), mobile applications, chatbot conversations, and social media.
    • The software also provides real-time monitoring of calls, analysis, and reporting via a centralized platform.
  • Services

Market by Deployment:

  • On-Premise
  • Cloud

Market by Enterprise Size:

  • Small & Medium Enterprises
  • Large Enterprises
    • Large enterprises are the largest revenue-generating enterprise size in the global market.
    • The use of contact center solutions in large enterprises is more than in small and medium-sized enterprises. It is mainly due to many contact center agents, sufficient budgets, customer agent interactions, high call volumes, and the affordability owing to economies of scale, which enables organizations to leverage the contact center solution.

Market by Industry Vertical:

  • BFSI
  • Healthcare
  • Retail & E-Commerce
  • Government and Education
  • IT and Telecom
  • Travel & Hospitality

Geographical Study Based on Four Major Regions:

  • North America: The United States and Canada
    • North America is anticipated to be the most dynamic regional market, with a 38.49% market share in 2021. It is the most promising region for major verticals in the market, such as BFSI and IT & telecommunications.
    • According to CallMiner (a software company), the United States companies lose $136.8 billion every year owing to consumer switching. Therefore, to avoid loss and increase revenue, more and more companies in North America are moving towards the adoption of contact center solutions to resolve customer complaints, the increasing customer requests, and improving feedback that comes from all digital as well as non-digital channels.
  • Europe: The United Kingdom, Germany, France, Italy, Spain, Belgium, Poland, and Rest of Europe
  • Asia-Pacific: China, Japan, India, South Korea, Indonesia, Thailand, Vietnam, Australia & New Zealand, and Rest of Asia-Pacific
  • Rest of World: Latin America and Middle East & Africa

The major players in the global contact center software market are:

  • Cisco Systems Inc
  • Five9 Inc
  • Genesys Telecommunications Laboratories Inc
  • Avaya Inc

Key strategies adopted by some of these companies:

In 2020, Cisco announced the acquisition BabbleLabs to improve the video meeting capabilities of the platform.

In 2020, NICE announced the launch of an interaction guidance solution that is powered by its AI platform— ENLIGHTEN. 

Report Synopsis:

Report Scope Details
Market Forecast Years 2022-2030
Base Year 2021
Market Historical Years 2018-2021
Forecast Units Revenue ($ Million)
Segments Analyzed Component, Deployment, Enterprise Size, Industry Vertical
Geographies Analyzed North America, Europe, Asia-Pacific, Rest of World
Companies Analyzed

Cisco Systems Inc, Five9 Inc, Genesys Telecommunications Laboratories Inc, Avaya Inc, 8X8 Inc, Amazon Web Services Inc, Enghouse Interactive Inc, Unify Inc, SAP SE, NEC Corporation, Aspect Software Inc, Atos, Vonage, ZTE Corporation, NICE Ltd, Lifesize, Talkdesk, Vocalcom

  1. RESEARCH SCOPE & METHODOLOGY
    • STUDY OBJECTIVES
    • SCOPE OF STUDY
    • METHODOLOGY
    • ASSUMPTIONS & LIMITATIONS
  2. EXECUTIVE SUMMARY
    • MARKET SIZE & ESTIMATES
    • MARKET OVERVIEW
  3. MARKET DYNAMICS
    • KEY DRIVERS
      • RISING ADOPTION OF ADVANCED CONTACT CENTER TECHNOLOGIES
      • EMERGING ROLE OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
      • CONTINUOUS TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
    • KEY RESTRAINTS
      • DATA PRIVACY AND SECURITY ASPECTS
      • HIGH COSTS AND INVESTMENTS
  1. KEY ANALYTICS
    • IMPACT OF COVID-19 ON CONTACT CENTER SOFTWARE MARKET
    • KEY MARKET TRENDS
    • PORTER’S FIVE FORCES ANALYSIS
      • BUYERS POWER
      • SUPPLIERS POWER
      • SUBSTITUTION
      • NEW ENTRANTS
      • INDUSTRY RIVALRY
    • OPPORTUNITY MATRIX
    • VENDOR LANDSCAPE
    • VALUE CHAIN ANALYSIS
      • OBTAIN DATA
      • KNOW THE CUSTOMER
      • DEVELOP STRATEGY
      • COMPANY CULTURE
      • COMMIT RESOURCES
      • MONITOR SUCCESS
    • KEY BUYING CRITERIA
      • FLEXIBILITY
      • SCALABILITY
      • EASE OF USE
      • DEPLOYMENT TIME
    • REGULATORY FRAMEWORK
  2. MARKET BY COMPONENT
    • SOFTWARE
    • SERVICES
  3. MARKET BY DEPLOYMENT
    • ON-PREMISE
    • CLOUD
  4. MARKET BY ENTERPRISE SIZE
    • SMALL & MEDIUM ENTERPRISES
    • LARGE ENTERPRISES
  5. MARKET BY INDUSTRY VERTICAL
    • BFSI
    • HEALTHCARE
    • RETAIL & E-COMMERCE
    • GOVERNMENT AND EDUCATION
    • IT AND TELECOM
    • TRAVEL & HOSPITALITY
  6. GEOGRAPHICAL ANALYSIS
    • NORTH AMERICA
      • MARKET SIZE & ESTIMATES
      • KEY GROWTH ENABLERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • UNITED STATES
        • CANADA
    • EUROPE
      • MARKET SIZE & ESTIMATES
      • KEY GROWTH ENABLERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • UNITED KINGDOM
        • GERMANY
        • FRANCE
        • SPAIN
        • ITALY
        • BELGIUM
        • POLAND
        • REST OF EUROPE
    • ASIA-PACIFIC
      • MARKET SIZE & ESTIMATES
      • KEY GROWTH ENABLERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • CHINA
        • JAPAN
        • INDIA
        • SOUTH KOREA
        • INDONESIA
        • THAILAND
        • VIETNAM
        • AUSTRALIA & NEW ZEALAND
        • REST OF ASIA-PACIFIC
    • REST OF WORLD
      • MARKET SIZE & ESTIMATES
      • KEY GROWTH ENABLERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • REGIONAL ANALYSIS
        • LATIN AMERICA
        • MIDDLE EAST & AFRICA
  1. COMPETITIVE LANDSCAPE
    • KEY STRATEGIC DEVELOPMENTS
      • MERGERS & ACQUISITIONS
      • PRODUCT LAUNCHES & DEVELOPMENTS
      • PARTNERSHIPS & AGREEMENTS
      • BUSINESS EXPANSIONS & DIVESTITURES
    • COMPANY PROFILES
      • CISCO SYSTEMS INC
      • FIVE9 INC
      • GENESYS TELECOMMUNICATIONS LABORATORIES INC
      • AVAYA INC
      • 8X8 INC
      • AMAZON WEB SERVICES INC
      • ENGHOUSE INTERACTIVE INC
      • UNIFY INC
      • SAP SE
      • NEC
      • ASPECT SOFTWARE
      • ATOS
      • VONAGE
      • ZTE CORPORATION
      • NICE
      • LIFESIZE
      • TALKDESK
      • VOCALCOM

LIST OF TABLES  

TABLE 1: MARKET SNAPSHOT – CONTACT CENTER SOFTWARE

TABLE 2: REGULATORY FRAMEWORK

TABLE 3: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 4: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 5: GLOBAL SOFTWARE MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 6: GLOBAL SOFTWARE MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 7: GLOBAL SERVICES MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 8: GLOBAL SERVICES MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 9: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 10: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 11: GLOBAL ON-PREMISE MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 12: GLOBAL ON-PREMISE MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 13: GLOBAL CLOUD MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 14: GLOBAL CLOUD MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 15: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 16: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 17: GLOBAL SMALL & MEDIUM ENTERPRISES MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 18: GLOBAL SMALL & MEDIUM ENTERPRISES MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 19: GLOBAL LARGE ENTERPRISES MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 20: GLOBAL LARGE ENTERPRISES MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 21: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 22: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 23: GLOBAL BFSI MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 24: GLOBAL BFSI MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 25: GLOBAL HEALTHCARE MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 26: GLOBAL HEALTHCARE MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 27: GLOBAL RETAIL & E-COMMERCE MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 28: GLOBAL RETAIL & E-COMMERCE MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 29: GLOBAL GOVERNMENT AND EDUCATION MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 30: GLOBAL GOVERNMENT AND EDUCATION MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 31: GLOBAL IT AND TELECOM MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 32: GLOBAL IT AND TELECOM MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 33: GLOBAL TRAVEL & HOSPITALITY MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 34: GLOBAL TRAVEL & HOSPITALITY MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 35: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY GEOGRAPHY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 36: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY GEOGRAPHY, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 37: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 38: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 39: LEADING PLAYERS OPERATING IN NORTH AMERICA CONTACT CENTER SOFTWARE MARKET

TABLE 40: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 41: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 42: LEADING PLAYERS OPERATING IN EUROPE CONTACT CENTER SOFTWARE MARKET

TABLE 43: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 44: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 45: LEADING PLAYERS OPERATING IN ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET

TABLE 46: REST OF WORLD CONTACT CENTER SOFTWARE MARKET, BY REGION, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

TABLE 47: REST OF WORLD CONTACT CENTER SOFTWARE MARKET, BY REGION, FORECAST YEARS, 2022-2030 (IN $ MILLION)

TABLE 48: LEADING PLAYERS OPERATING IN REST OF WORLD CONTACT CENTER SOFTWARE MARKET

TABLE 49: LIST OF MERGERS & ACQUISITIONS

TABLE 50: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS

TABLE 51: LIST OF PARTNERSHIPS & AGREEMENTS

TABLE 52: LIST OF BUSINESS EXPANSIONS & DIVESTITURES

LIST OF FIGURES 

FIGURE 1: KEY MARKET TRENDS

FIGURE 2: PORTER’S FIVE FORCES ANALYSIS

FIGURE 3: OPPORTUNITY MATRIX

FIGURE 4: VENDOR LANDSCAPE

FIGURE 5: VALUE CHAIN ANALYSIS

FIGURE 6: KEY BUYING CRITERIA

FIGURE 7: GLOBAL CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2021

FIGURE 8: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE, 2022-2030 (IN $ MILLION)

FIGURE 9: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY SERVICES, 2022-2030 (IN $ MILLION)

FIGURE 10: GLOBAL CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2021

FIGURE 11: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY ON-PREMISE, 2022-2030 (IN $ MILLION)

FIGURE 12: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY CLOUD, 2022-2030 (IN $ MILLION)

FIGURE 13: GLOBAL CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY ENTERPRISE SIZE, IN 2021

FIGURE 14: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY SMALL & MEDIUM ENTERPRISES, 2022-2030 (IN $ MILLION)

FIGURE 15: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY LARGE ENTERPRISES, 2022-2030 (IN $ MILLION)

FIGURE 16: GLOBAL CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRY VERTICAL, IN 2021

FIGURE 17: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY BFSI, 2022-2030 (IN $ MILLION)

FIGURE 18: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY HEALTHCARE, 2022-2030 (IN $ MILLION)

FIGURE 19: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2030 (IN $ MILLION)

FIGURE 20: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2030 (IN $ MILLION)

FIGURE 21: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY IT AND TELECOM, 2022-2030 (IN $ MILLION)

FIGURE 22: GLOBAL CONTACT CENTER SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2030 (IN $ MILLION)

FIGURE 23: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2030 (IN %)

FIGURE 24: UNITED STATES CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 25: CANADA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 26: EUROPE CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2030 (IN %)

FIGURE 27: UNITED KINGDOM CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 28: GERMANY CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 29: FRANCE CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 30: SPAIN CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 31: ITALY CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 32: BELGIUM CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 33: POLAND CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 34: REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 35: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2030 (IN %)

FIGURE 36: CHINA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 37: JAPAN CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 38: INDIA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 39: SOUTH KOREA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 40: INDONESIA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 41: THAILAND CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 42: VIETNAM CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 43: AUSTRALIA & NEW ZEALAND CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 44: REST OF ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 45: REST OF WORLD CONTACT CENTER SOFTWARE MARKET, REGIONAL OUTLOOK, 2021 & 2030 (IN %)

FIGURE 46: LATIN AMERICA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

FIGURE 47: MIDDLE EAST & AFRICA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

  1. MARKET BY COMPONENT
    • SOFTWARE
    • SERVICES
  2. MARKET BY DEPLOYMENT
    • ON-PREMISE
    • CLOUD
  3. MARKET BY ENTERPRISE SIZE
    • SMALL & MEDIUM ENTERPRISES
    • LARGE ENTERPRISES
  4. MARKET BY INDUSTRY VERTICAL
    • BFSI
    • HEALTHCARE
    • RETAIL & E-COMMERCE
    • GOVERNMENT AND EDUCATION
    • IT AND TELECOM
    • TRAVEL & HOSPITALITY
  5. GEOGRAPHICAL ANALYSIS
    • NORTH AMERICA
      • MARKET SIZE & ESTIMATES
      • KEY GROWTH ENABLERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • UNITED STATES
        • CANADA
    • EUROPE
      • MARKET SIZE & ESTIMATES
      • KEY GROWTH ENABLERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • UNITED KINGDOM
        • GERMANY
        • FRANCE
        • SPAIN
        • ITALY
        • BELGIUM
        • POLAND
        • REST OF EUROPE
    • ASIA-PACIFIC
      • MARKET SIZE & ESTIMATES
      • KEY GROWTH ENABLERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • COUNTRY ANALYSIS
        • CHINA
        • JAPAN
        • INDIA
        • SOUTH KOREA
        • INDONESIA
        • THAILAND
        • VIETNAM
        • AUSTRALIA & NEW ZEALAND
        • REST OF ASIA-PACIFIC
    • REST OF WORLD
      • MARKET SIZE & ESTIMATES
      • KEY GROWTH ENABLERS
      • KEY CHALLENGES
      • KEY PLAYERS
      • REGIONAL ANALYSIS
        • LATIN AMERICA
        • MIDDLE EAST & AFRICA

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    Frequently Asked Questions & Answers (FAQs):

    What is the worth of the North America contact center software market?

    The North America contact center software market was valued at $9278.90 million in 2021.

    Which industry vertical held the highest market share in 2021 in the global contact center software market?

    BFSI held the highest market share in 2021 in the global contact center software market by industry vertical.

    Which is the fastest-growing component in the global contact center software market?

    Services are the fastest-growing component in the global contact center software market.

    To request a free sample copy of this report, please complete the form below:

    We offer 10% free customization including country-level data, niche applications and competitive landscape with every report.


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