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ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

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ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

The Asia-Pacific contact center software market is anticipated to surge with a CAGR of 18.39% during the forecast period, 2022-2030, and will reach $26718.30 million in revenue by 2030.

ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET FORECAST 2022-2030

Asia-Pacific Contact Center Software Market by Component (Software, Services) Market by Deployment (on-premise, Cloud) Market by Enterprise Size (Small & Medium Enterprises, Large Enterprises) Market by Industry Vertical (BFSI, Healthcare, Retail & E-commerce, Government and Education, IT and Telecom, Travel & Hospitality) by Geography

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The Asia-Pacific contact center software market is anticipated to surge with a CAGR of 18.39% during the forecast period, 2022-2030, and will reach $26718.30 million in revenue by 2030.

The wide-scale adoption of emerging technologies such as artificial intelligence, cloud, machine learning, predictive analysis, etc., enhances the contact center’s capabilities and boosts its demand in the region. Moreover, the rise in awareness about consumer rights has resulted in the growth of customer queries across various industries. Owing to this, customer service-oriented sectors, including healthcare, BFSI, consumer goods, retail, and others, invest in contact centers to improve the customer experience while ensuring service satisfaction.

Asia-Pacific Contact Center Software Market

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The Asia-Pacific contact center software market growth assessment includes the analysis of South Korea, China, Japan, India, Vietnam, Indonesia, Thailand, Australia & New Zealand, and Rest of Asia-Pacific. In China, growth in the demand for customer experience management, technological advancements, and product launches by leading market players, catering to the requirements of end-users, growth in the call center market, etc., are some of the major driving forces for the market growth of contact center software. In addition, market players are developing and launching new and advanced products for the Chinese market to extend their global presence in the next few years.

In Japan, the contact center software market is majorly driven by the increasing focus of market players on the development and launch of technologically advanced products & services and growth in the IT & telecom sector nationally and internationally. Moreover, major operation expansions in the presence of experienced staff members to ease customers’ transition to cloud software support the country’s demand for contact center software. Hence, the technological advancements and business expansions support the market growth in Japan.

The Asia-Pacific contact center software market segmentation analysis includes component, deployment, industry vertical, and enterprise size. Market by component covers software and services.

Software in the contact center is employed by organizations to communicate with customers and further optimize inbound and outbound operations. Contact center software enables smooth interactions through different channels, including voice, video, live web chats, mobile applications, chatbot conversations, and social media. The software also provides real-time call monitoring, analysis, and reporting via a centralized platform. It is commonly available in on-premises, hosted, cloud-based or virtual variants, and multi and unichannel call centers widely use it. Also, it is highly cost-effective and offers enhanced operational control and visibility to enterprises.

Further, integrating advanced technologies such as predictive analytics, robotic process automation, artificial intelligence, and contact center solutions promotes market growth. The intelligent IVR understands the user’s requirements via speech recognition and then notifies the operatives. Similarly, workforce optimization improves agents’ efficiency and performance by analyzing customer communication and insights.

Some of the key players operating in the Asia-Pacific contact center software market include NEC Corporation, ZTE Corporation, CISCO Systems Inc, etc.

NEC Corporation offers IT and network solutions that include cloud computing, artificial intelligence, IoT platforms, software, telecommunications equipment, communications services providers, government agencies, and business enterprises. Its specialty includes network systems, personal solutions, devices, IT service, big data, SDN, security, workstyle transformation, cloud, network services, virtualization, space solutions, common business solutions, and common base technology. NEC has a strong geographical presence across 52 countries worldwide. The company is a multinational IT and electronics company headquartered in Minato, Tokyo, Japan.

NEC’s UNIVERGE SV9100 communications platform is the contact center solution that seamlessly integrates a voice processing system with a communications system to deliver a complete communications ecosystem. Another product, SMB Contact Center Solution, reduces response time and effective customer service, motivates the agents with evaluation by reporting and recording features, and gains business opportunities by responding to all customer calls.

REPORT SYNOPSIS

Report Scope Details
Market Forecast Years 2022-2030
Base Year 2021
Market Historical Years 2018-2021
Forecast Units Revenue ($ Million)
Segments Analyzed Component, Deployment, Industry Vertical, Enterprise Size
Countries Analyzed China, Japan, India, South Korea, Vietnam, Indonesia, Thailand, Australia & New Zealand, Rest of Asia-Pacific
Companies Analyzed

Cisco Systems Inc, Five9 Inc, Genesys Telecommunications Laboratories Inc, Avaya Inc, 8X8 Inc, Amazon Web Services Inc, Enghouse Interactive Inc, Unify Inc, SAP SE, NEC, Aspect Software, Atos, Vonage, ZTE Corporation, NICE Ltd, Lifesize, Talkdesk, Vocalcom

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    1. RESEARCH SCOPE & METHODOLOGY
      • STUDY OBJECTIVES
      • SCOPE OF STUDY
      • METHODOLOGY
      • ASSUMPTIONS & LIMITATIONS
    2. EXECUTIVE SUMMARY
      • MARKET SIZE & ESTIMATES
      • MARKET OVERVIEW
    3. MARKET DYNAMICS
      • KEY DRIVERS
        • RISING ADOPTION OF ADVANCED CONTACT CENTER TECHNOLOGIES
        • EMERGING ROLE OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
        • CONTINUOUS TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
      • KEY RESTRAINTS
        • DATA PRIVACY AND SECURITY ASPECTS
        • HIGH COSTS AND INVESTMENTS
    1. KEY ANALYTICS
      • IMPACT OF COVID-19 ON CONTACT CENTER SOFTWARE MARKET
      • KEY MARKET TRENDS
      • PORTER’S FIVE FORCES ANALYSIS
        • BUYERS POWER
        • SUPPLIERS POWER
        • SUBSTITUTION
        • NEW ENTRANTS
        • INDUSTRY RIVALRY
      • OPPORTUNITY MATRIX
      • VENDOR LANDSCAPE
      • VALUE CHAIN ANALYSIS
        • OBTAIN DATA
        • KNOW THE CUSTOMER
        • DEVELOP STRATEGY
        • COMPANY CULTURE
        • COMMIT RESOURCES
        • MONITOR SUCCESS
      • KEY BUYING CRITERIA
        • FLEXIBILITY
        • SCALABILITY
        • EASE OF USE
        • DEPLOYMENT TIME
      • REGULATORY FRAMEWORK
    2. MARKET BY COMPONENT
      • SOFTWARE
      • SERVICES
    3. MARKET BY DEPLOYMENT
      • ON-PREMISE
      • CLOUD
    4. MARKET BY ENTERPRISE SIZE
      • SMALL & MEDIUM ENTERPRISES
      • LARGE ENTERPRISES
    5. MARKET BY INDUSTRY VERTICAL
      • BFSI
      • HEALTHCARE
      • RETAIL & E-COMMERCE
      • GOVERNMENT AND EDUCATION
      • IT AND TELECOM
      • TRAVEL & HOSPITALITY
    6. GEOGRAPHICAL ANALYSIS
      • ASIA-PACIFIC
        • MARKET SIZE & ESTIMATES
        • KEY GROWTH ENABLERS
        • KEY CHALLENGES
        • KEY PLAYERS
        • COUNTRY ANALYSIS
          • CHINA
          • JAPAN
          • INDIA
          • SOUTH KOREA
          • INDONESIA
          • THAILAND
          • VIETNAM
          • AUSTRALIA & NEW ZEALAND
          • REST OF ASIA-PACIFIC
    1. COMPETITIVE LANDSCAPE
      • KEY STRATEGIC DEVELOPMENTS
        • MERGERS & ACQUISITIONS
        • PRODUCT LAUNCHES & DEVELOPMENTS
        • PARTNERSHIPS & AGREEMENTS
        • BUSINESS EXPANSIONS & DIVESTITURES
      • COMPANY PROFILES
        • CISCO SYSTEMS INC
        • FIVE9 INC
        • GENESYS TELECOMMUNICATIONS LABORATORIES INC
        • AVAYA INC
        • 8X8 INC
        • AMAZON WEB SERVICES INC
        • ENGHOUSE INTERACTIVE INC
        • UNIFY INC
        • SAP SE
        • NEC
        • ASPECT SOFTWARE
        • ATOS
        • VONAGE
        • ZTE CORPORATION
        • NICE
        • LIFESIZE
        • TALKDESK
        • VOCALCOM

    LIST OF TABLES

    TABLE 1: MARKET SNAPSHOT – CONTACT CENTER SOFTWARE

    TABLE 2: REGULATORY FRAMEWORK

    TABLE 3: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 4: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 5: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 6: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 7: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 8: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 9: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 10: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 11: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)

    TABLE 12: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)

    TABLE 13: LEADING PLAYERS OPERATING IN ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET

    TABLE 14: LIST OF MERGERS & ACQUISITIONS

    TABLE 15: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS

    TABLE 16: LIST OF PARTNERSHIPS & AGREEMENTS

    TABLE 17: LIST OF BUSINESS EXPANSIONS & DIVESTITURES                        

    LIST OF FIGURES

    FIGURE 1: KEY MARKET TRENDS

    FIGURE 2: PORTER’S FIVE FORCES ANALYSIS

    FIGURE 3: OPPORTUNITY MATRIX

    FIGURE 4: VENDOR LANDSCAPE

    FIGURE 5: VALUE CHAIN ANALYSIS

    FIGURE 6: KEY BUYING CRITERIA

    FIGURE 7: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2021

    FIGURE 8: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE, 2022-2030 (IN $ MILLION)

    FIGURE 9: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY SERVICES, 2022-2030 (IN $ MILLION)

    FIGURE 10: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2021

    FIGURE 11: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY ON-PREMISE, 2022-2030 (IN $ MILLION)

    FIGURE 12: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY CLOUD, 2022-2030 (IN $ MILLION)

    FIGURE 13: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY ENTERPRISE SIZE, IN 2021

    FIGURE 14: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY SMALL & MEDIUM ENTERPRISES, 2022-2030 (IN $ MILLION)

    FIGURE 15: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY LARGE ENTERPRISES, 2022-2030 (IN $ MILLION)

    FIGURE 16: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRY VERTICAL, IN 2021

    FIGURE 17: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY BFSI, 2022-2030 (IN $ MILLION)

    FIGURE 18: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY HEALTHCARE, 2022-2030 (IN $ MILLION)

    FIGURE 19: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2030 (IN $ MILLION)

    FIGURE 20: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2030 (IN $ MILLION)

    FIGURE 21: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY IT AND TELECOM, 2022-2030 (IN $ MILLION)

    FIGURE 22: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2030 (IN $ MILLION)

    FIGURE 23: ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2030 (IN %)

    FIGURE 24: CHINA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 25: JAPAN CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 26: INDIA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 27: SOUTH KOREA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 28: INDONESIA CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 29: THAILAND CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 30: VIETNAM CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 31: AUSTRALIA & NEW ZEALAND CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)

    FIGURE 32: REST OF ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, 2022-2030 (IN $ MILLION)       

    1. GEOGRAPHICAL ANALYSIS
      • ASIA-PACIFIC
        • MARKET SIZE & ESTIMATES
        • KEY GROWTH ENABLERS
        • KEY CHALLENGES
        • KEY PLAYERS
        • COUNTRY ANALYSIS
          • CHINA
          • JAPAN
          • INDIA
          • SOUTH KOREA
          • INDONESIA
          • THAILAND
          • VIETNAM
          • AUSTRALIA & NEW ZEALAND
          • REST OF ASIA-PACIFIC
    1. MARKET BY COMPONENT
      • SOFTWARE
      • SERVICES
    2. MARKET BY DEPLOYMENT
      • ON-PREMISE
      • CLOUD
    3. MARKET BY ENTERPRISE SIZE
      • SMALL & MEDIUM ENTERPRISES
      • LARGE ENTERPRISES
    4. MARKET BY INDUSTRY VERTICAL
      • BFSI
      • HEALTHCARE
      • RETAIL & E-COMMERCE
      • GOVERNMENT AND EDUCATION
      • IT AND TELECOM
      • TRAVEL & HOSPITALITY

    To request a free sample copy of this report, please complete the form below :

    We offer 10% free customization including country-level data, niche applications and competitive landscape with every report.


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