The North America patient experience management market is projected to record a CAGR of 17.09% during the forecast period, 2021-2028. There is an increasing deployment of technology solutions for data analytics and patient management in the region. Also, enhanced patient experiences are contributing to increased revenue of hospitals.

NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET FORECAST 2021-2028

North America Patient Experience Management Market by Type (Product (Deployment (Cloud-based, Mobile-based, Web-based, on-premise), Services)) Market by End-use (Providers, Payers, Pharma/biotech/med Device Companies) and by Geography

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Report Summary

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The North America patient experience management market growth evaluation includes the analysis of the United States and Canada. In the United States, patient-centered care is a top priority. It has a central role in healthcare reforms. As per industry sources, several hospitals have received five ratings for patient experience management on the basis of the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS (Centers for Medicare and Medicaid Services).

Further, patient-centeredness has resulted in several initiatives obligating patient experience measures for accreditation, public reporting, value-based purchasing, recognition, and certification programs. Among these, the prominent ones are Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Centers for Medicare and Medicaid Services (CMS) surveys for evaluating patient experience in healthcare settings. High patient experience scores impacted hospital net margins by 50% in the United States. Such factors facilitate market growth.

Accenture provides consulting, strategy, interactive, operations, and technology services with digital capabilities. The company’s five segments include financial services, products, resources, media & technology, health & public service, and communications. The health & public service segment provides digital solutions and consulting services to healthcare payers and providers. It operates in Europe, Asia-Pacific, North America, Middle East & Africa, and Latin America, with headquarters in Dublin, Ireland.

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RESEARCH SCOPE & METHODOLOGY
- STUDY OBJECTIVES
- SCOPE OF STUDY
- METHODOLOGY
- ASSUMPTIONS & LIMITATIONS
EXECUTIVE SUMMARY
- MARKET SIZE & ESTIMATES
- MARKET OVERVIEW
MARKET DYNAMICS
- KEY DRIVERS
  - ADVANCEMENTS IN PATIENT DATA RELATED TECHNOLOGIES
  - GROWING USAGE OF MOBILE HEALTH APPLICATIONS
  - EASE OF PATIENT CARE
- KEY RESTRAINTS
  - GETTING A COMPREHENSIVE PATIENT ANALYSIS
  - SCARCITY OF HEALTHCARE PROFESSIONALS

KEY ANALYTICS
- IMPACT OF COVID-19 ON PATIENT EXPERIENCE MANAGEMENT MARKET
- KEY MARKET TRENDS
- PORTER’S FIVE FORCES ANALYSIS
  - BUYERS POWER
  - SUPPLIERS POWER
  - SUBSTITUTION
  - NEW ENTRANTS
  - INDUSTRY RIVALRY
- OPPORTUNITY MATRIX
- VENDOR LANDSCAPE
MARKET BY TYPE
- PRODUCT
  - DEPLOYMENT
    - CLOUD-BASED
    - MOBILE-BASED
    - WEB-BASED
    - ON-PREMISE
  - SERVICES

MARKET BY END-USE
- PROVIDERS
- PAYERS
- PHARMA/BIOTECH/MED DEVICE COMPANIES
GEOGRAPHICAL ANALYSIS
- NORTH AMERICA
  - MARKET SIZE & ESTIMATES
  - KEY DRIVERS
  - KEY CHALLENGES
  - KEY PLAYERS
  - COUNTRY ANALYSIS
    - UNITED STATES
    - CANADA

COMPETITIVE LANDSCAPE
- KEY STRATEGIC DEVELOPMENTS
  - MERGERS & ACQUISITIONS
  - PRODUCT LAUNCHES & DEVELOPMENTS
  - PARTNERSHIPS & AGREEMENTS
  - BUSINESS EXPANSIONS
- COMPANY PROFILES
  - ACCENTURE
  - ALL COVERED
  - ARITIC
  - CARECLOUD
  - CHANGE HEALTHCARE
  - ECOSOFT HEALTH
  - EPIC
  - IQVIA
  - LEADSQUARED
  - LEVO HEALTH
  - MEDSTATIX INC
  - PHILIPS HEALTHCARE
  - PWC
  - Q-NOMY INC
  - QUALTRICS

LIST OF TABLES

TABLE 1: MARKET SNAPSHOT – PATIENT EXPERIENCE MANAGEMENT

TABLE 2: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY TYPE, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY TYPE, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USE, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 7: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USE, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 8: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2020 (IN $ MILLION)

TABLE 9: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, FORECAST YEARS, 2021-2028 (IN $ MILLION)

TABLE 10: KEY PLAYERS IN NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET

TABLE 11: LIST OF MERGERS & ACQUISITIONS

TABLE 12: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS

TABLE 13: LIST OF PARTNERSHIPS & AGREEMENTS

TABLE 14: LIST OF BUSINESS EXPANSIONS

LIST OF FIGURES

FIGURE 1: KEY MARKET TRENDS

FIGURE 2: PORTER’S FIVE FORCES ANALYSIS

FIGURE 3: OPPORTUNITY MATRIX

FIGURE 4: VENDOR LANDSCAPE

FIGURE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, GROWTH POTENTIAL, BY TYPE, IN 2020

FIGURE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)

FIGURE 7: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2020

FIGURE 8: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)

FIGURE 9: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)

FIGURE 10: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)

FIGURE 11: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)

FIGURE 12: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)

FIGURE 13: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, GROWTH POTENTIAL, BY END-USE, IN 2020

FIGURE 14: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)

FIGURE 15: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)

FIGURE 16: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)

FIGURE 17: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)

FIGURE 18: UNITED STATES PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

FIGURE 19: CANADA PATIENT EXPERIENCE MANAGEMENT MARKET, 2021-2028 (IN $ MILLION)

Segmentation

GEOGRAPHICAL ANALYSIS
- NORTH AMERICA
  - MARKET SIZE & ESTIMATES
  - KEY DRIVERS
  - KEY CHALLENGES
  - KEY PLAYERS
  - COUNTRY ANALYSIS
    - UNITED STATES
    - CANADA

MARKET BY TYPE
- PRODUCT
  - DEPLOYMENT
    - CLOUD-BASED
    - MOBILE-BASED
    - WEB-BASED
    - ON-PREMISE
  - SERVICES

MARKET BY END-USE
- PROVIDERS
- PAYERS
- PHARMA/BIOTECH/MED DEVICE COMPANIES

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