The Asia Pacific complaint management software market is predicted to showcase growth at a CAGR of 11.30% during the forecast period, 2020-2028. The important drivers of market growth are the increasing adoption of cloud-enabled complaint management software solutions and the expansion of many vendors based in the North American region. The countries taken into consideration for the evaluation of market growth of the Asia Pacific complaint management software market are Australia & New Zealand, Indonesia, South Korea, Japan, China, India, Vietnam, Thailand, and the rest of Asia Pacific.

ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET FORECAST 2020-2028

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Report Summary

The countries taken into consideration for the evaluation of market growth of the Asia Pacific complaint management software market are Australia & New Zealand, Indonesia, South Korea, Japan, China, India, Vietnam, Thailand, and the rest of Asia Pacific. Japan is a world leader in automotive manufacturing and technology. With the rich presence of automotive manufacturers, and serving a vast range of consumers across the world, there existed certain barriers like outdated systems and customer dissatisfaction. Many manufacturers and production companies thus started taking suitable steps to tackle such issues. Bridgestone deployed Freshdesk for customer support services and witnessed considerable changes in customer support, productivity, and timely assistance and response to all the customers. Thus, the presence of major automotive manufacturers is estimated to be a boon in terms of complaint software market growth. The large population in Indonesia made it difficult for the government to cater to all the citizens’ complaints and problems with regard to their rights and access to public service. Since 2011, a number of initiatives were put in place to increase citizen accountability, which included implementing ICT-based complaint handling systems. The government launched LAPOR!, which will aid the population in addressing their grievances regarding development programs and public services.

Zoho Corporation is a leading software company that offers products under WebNMS, Zoho, and ManageEngine brands. The company is located in India. Zoho partnered with the Standard Chartered Bank in April 2018 in order to offer innovative solutions for enhancing the corporate banking experience for customers in India.

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RESEARCH SCOPE & METHODOLOGY
- STUDY OBJECTIVES
- SCOPE OF STUDY
- METHODOLOGY
- ASSUMPTIONS & LIMITATIONS
EXECUTIVE SUMMARY
- MARKET SIZE & ESTIMATES
- MARKET OVERVIEW
MARKET DYNAMICS
- MARKET DEFINITION
- KEY DRIVERS
  - NEED TO PROTECT BRAND REPUTATION AND INCREASE CUSTOMER SATISFACTION
  - RISE IN NEED OF AUTOMATED WORKFLOW AND STREAMLINED COMPLAINT MANAGEMENT OPERATIONS
- KEY RESTRAINTS
  - INSUFFICIENT USEFUL DATA TO RESOLVE CUSTOMER COMPLAINTS

KEY ANALYTICS
- KEY INVESTMENT INSIGHTS
- PORTER’S FIVE FORCE ANALYSIS
  - BUYER POWER
  - SUPPLIER POWER
  - SUBSTITUTION
  - NEW ENTRANTS
  - INDUSTRY RIVALRY
- OPPORTUNITY MATRIX
- VENDOR LANDSCAPE
MARKET BY COMPONENT
- SOFTWARE
- SERVICE
MARKET BY TYPE
- INTEGRATED
- STAND-ALONE
MARKET BY DEPLOYMENT
- ON PREMISES
- CLOUD
MARKET BY INDUSTRIAL VERTICAL
- BFSI
- RETAIL
- GOVERNMENT & PUBLIC SECTOR
- IT & TELECOM
- HOSPITALITY
- HEALTHCARE
- OTHERS
GEOGRAPHICAL ANALYSIS
- ASIA PACIFIC
  - CHINA
  - JAPAN
  - INDIA
  - SOUTH KOREA
  - INDONESIA
  - THAILAND
  - VIETNAM
  - AUSTRALIA & NEW ZEALAND
  - REST OF ASIA PACIFIC

COMPANY PROFILES
- ASSURX INC
- EQUINITI
- ETQ LLC
- FRESHWORKS INC
- MASTERCONTROL INC
- ORACLE CORPORATION
- QUANTIVATE LLC
- COM INC
- SPARTA SYSTEMS INC
- ZENDESK INC
- ZOHO CORPORATION PVT LTD

LIST OF TABLES

TABLE 1: MARKET SNAPSHOT – COMPLAINT MANAGEMENT SOFTWARE

TABLE 2: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 3: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 4: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 5: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 6: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 7: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 8: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 9: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, FORECAST YEARS, 2020-2028 (IN $ MILLION)

TABLE 10: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)

TABLE 11: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2020-2028 (IN $ MILLION)

LIST OF FIGURES

FIGURE 1: KEY INVESTMENT INSIGHTS

FIGURE 2: PORTER’S FIVE FORCE ANALYSIS

FIGURE 3: OPPORTUNITY MATRIX

FIGURE 4: VENDOR LANDSCAPE

FIGURE 5: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY COMPONENT, IN 2019

FIGURE 6: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SOFTWARE, 2020-2028 (IN $ MILLION)

FIGURE 7: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY SERVICE, 2020-2028 (IN $ MILLION)

FIGURE 8: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY TYPE, IN 2019

FIGURE 9: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INTEGRATED, 2020-2028 (IN $ MILLION)

FIGURE 10: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY STAND-ALONE, 2020-2028 (IN $ MILLION)

FIGURE 11: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY DEPLOYMENT, IN 2019

FIGURE 12: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY ON PREMISES, 2020-2028 (IN $ MILLION)

FIGURE 13: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY CLOUD, 2020-2028 (IN $ MILLION)

FIGURE 14: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, GROWTH POTENTIAL, BY INDUSTRIAL VERTICAL, IN 2019

FIGURE 15: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY BFSI, 2020-2028 (IN $ MILLION)

FIGURE 16: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY RETAIL, 2020-2028 (IN $ MILLION)

FIGURE 17: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY GOVERNMENT & PUBLIC SECTOR, 2020-2028 (IN $ MILLION)

FIGURE 18: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY IT & TELECOM, 2020-2028 (IN $ MILLION)

FIGURE 19: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HOSPITALITY, 2020-2028 (IN $ MILLION)

FIGURE 20: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY HEALTHCARE, 2020-2028 (IN $ MILLION)

FIGURE 21: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, BY OTHERS, 2020-2028 (IN $ MILLION)

FIGURE 22: ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, REGIONAL OUTLOOK, 2019 & 2028 (IN %)

FIGURE 23: CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 24: JAPAN COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 25: INDIA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 26: SOUTH KOREA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 27: INDONESIA COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 28: THAILAND COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 29: VIETNAM COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 30: AUSTRALIA & NEW ZEALAND COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

FIGURE 31: REST OF ASIA PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET, 2020-2028 (IN $ MILLION)

Segmentation

GEOGRAPHICAL ANALYSIS
- ASIA PACIFIC
  - CHINA
  - JAPAN
  - INDIA
  - SOUTH KOREA
  - INDONESIA
  - THAILAND
  - VIETNAM
  - AUSTRALIA & NEW ZEALAND
  - REST OF ASIA PACIFIC

MARKET BY COMPONENT
- SOFTWARE
- SERVICE
MARKET BY TYPE
- INTEGRATED
- STAND-ALONE
MARKET BY DEPLOYMENT
- ON PREMISES
- CLOUD
MARKET BY INDUSTRIAL VERTICAL
- BFSI
- RETAIL
- GOVERNMENT & PUBLIC SECTOR
- IT & TELECOM
- HOSPITALITY
- HEALTHCARE
- OTHERS